Contact
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Contact STARSHOT
General: info@starshotco.com
Press, PR & Collab: press@starshotco.com
Wholesale & Partnership: sales@starshotco.com
Shipping Info
Domestic Shipping
STARSHOTco.com offers free shipping on all domestic orders within the 48 contiguous States.
After you place an order you will receive an order confirmation email. Orders are processed within 1-2 business days pending availability and credit verification. Delivery addresses cannot be changed or edited after an order is placed.
Once your order has been processed you will receive an email with ship date confirmation and tracking information for your order. Shipping times vary; for DHL Express service, we estimate you will receive your order within 3 – 7 business days of its ship date.
After delivery to the shipping address indicated on your order, STARSHOT cannot be held responsible for lost or stolen packages.
All domestic orders are shipped via DHL service, Monday through Friday, excluding holidays. Please note we cannot ship packages to P.O. boxes or APO/FPO addresses. Orders placed after 12pm ET, Monday-Friday, will typically be processed the next business day. Orders placed on Saturday, Sunday, and holidays will be processed on the next available business day.
International Shipping
After you place an order you will receive an order confirmation email. Orders are processed within 1-2 business days pending availability and credit verification. Delivery addresses cannot be changed or edited after an order is placed.
Once your order has been processed you will receive an email with confirmation of your order’s ship date. We estimate you will receive your order within 7 – 12 business days of its ship date however, shipping times do vary. International Orders are shipped via DHL Express.
Taxes and Customs
Import duties and taxes are not included in the item price or international shipping cost. Duty and tax charges are your responsibility and will be collected from you by your country’s local carrier prior to delivery. Please check with your country’s customs office to determine what these additional costs are prior to purchase. STARSHOT is not responsible for any duties, taxes or fees associated with the import and final delivery of your order.
Delivery Times
Delivery times are estimates. Delivery can take longer than expected due to customs clearance procedures in certain countries. STARSHOT is not responsible for unanticipated delays by carriers or customs clearance.
Shipping Methods & Fees
United States Shipping
DHL Express – FREE
3 – 7 Business Days
All International Shipping
DHL, TNT, EMS, S.F. Express and Local Post Office – $30
5 – 10 Business Days
We ship to the following countries:
Armenia Australia Austria Belarus Belgium Bahamas Brazil Canada China Costa Rica Cyprus Czech Republic Denmark Dominica Dominican Republic Finland France Germany Greenland Greece HongKong Hungary Iceland Indonesia India Ireland Israel Italy Jamaica Japan Kuwait Latvia Lebanon Lithuania Luxembourg Macao Malaysia Malta Monaco Morocco Mexico Netherlands New Zealand Nigeria Norway Pakistan Palestinian Territory Panama Poland Russia Saudi Arabia Slovakia South Africa Singapore Spain South Korea Sweden Switzerland Syria Taiwan Thailand Turkey Russia United Kingdom Ukraine United Arab Emirates Vietnam
Questions?
If you can’t find your country please email us info@STARSHOTco.com
Return Policy
Returns
We accept returns initiated within 15 days of the original order date. To be eligible for a return, items must be unused and in their original packaging. To complete a return email info@STARSHOTco.com with your Order Number and reason for return. We will email you with a return confirmation number which must be included in your return shipment. Returns must be mailed within 15 days of receiving your return confirmation number. Returns mailed more than 15 days after the date of your return confirmation will not be accepted. Items returned that are not in their original condition or missing parts for reasons not due to our error will not be accepted.
Items sold during a Sale or at a discount are not eligible for return.
Customers are responsible for the cost of return shipments. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for lost or missing packages.
Refunds
Once your return is received and inspected, we will send you an email to notify you that your returned item has been received and a refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund please check your bank account and contact your credit card company, it may take some time before you refund is officially posted.
If you’ve done this and still have not received your refund email us at info@STARSHOTco.com
Exchanges
We are unable to process exchanges right now. Please return your order for a full refund and re-order the correct item separately.
Damages
If you receive a damaged order, email us at info@STARSHOTco.com